We want to assure you that wherever possible we will work with you to ensure that you and your colleagues enjoy every aspect of what makes Invisible Grail special – before, during and after the programmes themselves. However, we realise that sometimes plans change. We’ve created our terms and conditions so that you know the options if you need to cancel or transfer your place on one of our programmes, and to provide guidance on our booking policy.
Payment and securing your booking
We’ll ask you to pay for your programme via invoice or credit card. When you book, we’ll send you (or your nominated colleague) your invoice, asking you to pay within 30 days of receiving it. We are happy to take bookings up until the programme starts; however, if you book at short notice, we’ll expect you to pay before the programme begins. Please bear in mind that we can only secure your booking once you’ve paid.
You can send us a Purchase Order number at the time of your booking. However, if you don’t have this to hand, we are also happy to add purchase order numbers to invoices after you book, ahead of your payment.
Cancellations and transfers
If your plans change, please let us know as soon as possible. We’ll refund 50% of the programme fee for cancellations between 6 and 3 weeks before the start of the programme. If you cancel 3 weeks or less before the start of the programme, we won’t make any refund.
If you aren’t able to attend but would like to transfer your place to a colleague, we are pleased to offer free transfers up until 3 weeks before the start of the programme. After this (within 3 weeks of the programme starting), 50% of the programme cost will be invoiced.
If for any reason we need to cancel a programme, we will always endeavour to give at least a week’s notice and make a full refund.
Your details and how we use these
By placing a booking with Invisible Grail you give your consent to be added to our database. We only record details that are relevant to your booking, and we will never share your details with a third party unless you ask us to do so. Before, during and after the programme we will stay in touch with you to provide you with details to do with your booking and participation on your programme.
If you have any questions or would like to transfer or cancel your booking, please contact Louise at Louise.Clifton@invisiblegrail.com.